Exceptions & Investigations

Resolve Faster.
Operate Smarter.

Automated, SWIFT-aligned workflows that simplify exceptions handling and accelerate investigation resolution.

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Increase automation of exceptions. Speed up investigations.

Our structured and automated approach to exceptions and investigations, aligned with SWIFT and ISO 20022 standards. SEPA covered, cross-border, treasury, and securities transactions, all within a single, centralised system.

Faster resolution Reduce manual intervention Full control over the investigation lifecycle Reduce complexity

Solutions

What We Deliver

DS EXIN

Exceptions & Investigations Automation

A modern platform that transforms complex investigation processes into structured, efficient workflows.

  • End-to-end investigation lifecycle management
  • Structured workflows from initiation to resolution
  • SWIFT and ISO 20022 compliant messaging
  • Automated responses and case handling
  • Centralised case tracking and orchestration
  • Multi-channel communication: SWIFT, email, fax, and self-service
  • Self-service portal for corporate clients
  • Multi-entity support for banks operating across branches or subsidiaries

Key Benefits

Faster resolution

accelerate investigations with structured messaging and automation

Lower operational risk

minimise manual intervention and reduce errors

Standardised processes

fully aligned with SWIFT and ISO 20022

Lean operations

reduce complexity and manual workload

Full visibility

track every case across its lifecycle

Corporate self-service

reduce inbound queries by giving clients direct access

Workflow

How It Works

01

Initiate

Initiate investigation cases via structured workflows

02

Standardise

Standardise communication using ISO 20022 messaging

03

Automate

Automate routing and responses

04

Track

Track cases across the full lifecycle

05

Resolve

Resolve faster with full visibility and control

Platform

Core Capabilities

Automated investigation workflows SWIFT-compliant message handling ISO 20022 structured communication Case lifecycle management and tracking Standardised messaging and templates Exception handling and resolution tracking Integration with payment and core banking systems Multi-channel client communication

Who It's For

Best suited for teams looking to streamline operations and reduce complexity in exception handling.

  • Banks and payment institutions
  • Service bureaus and payment processors
  • Organisations handling high volumes of payment investigations

Results

Illustrative Results

Based on typical deployments.

62%

Faster processing: average resolution time reduced from 72 to 27 hours

40%

Fewer FTEs required for exception handling

8.9/10

Customer satisfaction improved from 7.1 to 8.9 out of 10

Transform complexity into clarity

Talk to our expert to see how EXIN simplifies your exceptions & investigations processes.

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