Expert
insights

We're pleased to announce the publication of VOP – Customer Experience (CX) Guidelines, Version 1.0, developed by the VOP Market Working Group as part of the preparation for the implementation of VOP across the Eurozone.

SWIFT CSP 2025: What Banks Need to Prepare Before the Audit Season

With the 2025 SWIFT CSP audit season approaching, financial institutions need to review their Independent Assessment scope, mandatory controls, and remediation timelines.

ISO 20022: How Exception Handling is Evolving in Practice

The migration to ISO 20022 is reshaping how banks manage payment exceptions and investigations. We look at what's changing in practice.