Exceptions & Investigations
Automated, SWIFT-aligned workflows that simplify exceptions handling and accelerate investigation resolution.
Our structured and automated approach to exceptions and investigations, aligned with SWIFT and ISO 20022 standards. SEPA covered, cross-border, treasury, and securities transactions, all within a single, centralised system.
Faster resolution
Reduce time-to-close
Reduced manual intervention
Automation-first approach
Full lifecycle control
End-to-end investigation management
Reduced complexity
Single centralised system
SWIFT & ISO 20022 aligned
Standards-compliant workflows
Multi-channel reach
SWIFT, email, fax, self-service
Our Platform
Exceptions & Investigations Automation
A modern platform that transforms complex investigation processes into structured, efficient workflows.
End-to-end investigation lifecycle management
Complete case oversight
Structured workflows from initiation to resolution
Consistent, repeatable processes
SWIFT and ISO 20022 compliant messaging
Standards-aligned communications
Automated responses and case handling
Reduce manual intervention
Centralised case tracking and orchestration
Single view across all cases
Multi-channel communication: SWIFT, email, fax, and self-service
Reach counterparties your way
Self-service portal for corporate clients
Empower your clients
Multi-entity support for banks operating across branches or subsidiaries
Built for complex organisations
Results
Based on typical deployments.
62%
Faster processing: average resolution time reduced from 72 to 27 hours
40%
Fewer FTEs required for exception handling
8.9/10
Customer satisfaction improved from 7.1 to 8.9 out of 10
Reduce investigation turnaround times through automated workflows, standardized case handling, and real-time collaboration. Enable faster resolution of payment exceptions, inquiries, and disputes while maintaining full auditability throughout the process.
Eliminate spreadsheet-based tracking and fragmented communication. Automated routing, validation rules, and SLA monitoring help reduce operational risk, improve compliance, and ensure consistent handling of every investigation case.
Support industry-standard investigation processes with native SWIFT and ISO 20022 messaging. Ensure consistent handling across departments, markets, and counterparties while simplifying future regulatory and messaging changes.
Consolidate investigations, exceptions, and client inquiries within a single platform. Streamline operational processes, reduce repetitive manual tasks, and allow teams to focus on resolving issues rather than managing administration.
Gain complete transparency from case creation to final resolution. Monitor status, ownership, communication history, SLA compliance, and performance metrics through centralized dashboards and reporting.
Empower corporate clients to submit, track, and manage investigations through a secure self-service portal. Increase transparency, improve customer experience, and significantly reduce operational overhead for support teams.
Workflow
Platform
Who It's For
Best suited for teams looking to streamline operations and reduce complexity in exception handling.
Talk to our expert to see how EXIN simplifies your exceptions & investigations processes.